The Chaudhary Group is a worldwide corporation with a long history that dates back more than 140 years that is based in Nepal. Despite its modest origins, it is currently Nepal's biggest company. With 15,000 people and operations in more than 35 nations, it may be proud of its size.

L1 Support In-Charge

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Job overview:

Job Category

Preferred Gender

Male/Female

Job Level

Mid Level

No. of vacancy/s

Salary

As per the Company's Policy

Experience

3+ Years

Job Type

Full Time

Job Location

Palpa

Apply Before

01 Nov 2024

Educational Descriptions:

Required Education : Bachelor

Job Specification:

Location: Trade Tower, Thapathali, Kathmandu

Qualifications | Skills:

Bachelor Degree preferably in IT from recognized Institution
Must have worked in call center environment
Minimum Three year experience in Customer service industry, and minimum 1 year experience in team lead
Proven experience in team management, call analysis and Technical issue resolution

Job Responsibilities :

Key Responsibilities:

Ensure efficient and high quality service delivery
Monitor performance metrics, including call handling, first call resolutions and customer satisfaction scores
Assist team member is troubleshooting networking connectivity, hardware and software issues
Analyze support trends and recommend process improvements to enhance service quality and efficiency
Provide feedback to Product and Operations team based on costumer issues and support trends