Vianet Communication Ltd. is one of the leading Internet & TV service provider in Nepal. Established in 1999, Vianet has always remained in the forefront providing reliable and affordable Broadband Internet Services. In 2011, Vianet pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and was the first Internet service provider in Nepal to provide dedicated speeds without any sharing ratio. In 2016, Vianet introduced one of Nepal’s first ipTV service to provide exceptional quality IPTV service with one of the best offerings of HD Live TV channels and features such as Pause & Play, Videos on Demand, Catch-up TV with 1 week auto-recording which allows users to rewind and play missed episodes and TV Anywhere feature which allows users to watch TV channels on their mobile and laptop devices. About

HR Officer

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Job overview:

Job Category

Preferred Gender

Male/Female

Job Level

Entry Level

No. of vacancy/s

Salary

Negotiable

Experience

1-2 Years

Job Type

Full Time

Job Location

Lalitpur

Apply Before

02 Dec 2024

Educational Descriptions:

Required Education : Bachelor
Expected Faculty : Management

Job Specification:

Number of Vacancy: 1
Qualification: Bachelors degree in Management with relevant experience in HR functions.
Experience: 1 year in related field
Contract of Employment: Full-time
Job Location: Head Office , Jawalakhel ,Lalitpur

Skills and Knowledge:

1. Communication Skills.

2. Interpersonal Skills

3. Organizational Skills

4. Problem-Solving Skills

5. Knowledge of HR Software

6. Recruitment and Talent Management

7. Legal and Compliance Knowledge

8. Attention to Detail

9. Conflict Management

11. Teamwork and Collaboration

12. Change Management

Job Responsibilities :

Job Duties & Responsibilities:

Sourcing, interviewing, and selecting candidates for customer support roles.
Conducting orientation and providing training on customer service skills, company policies, and product knowledge.
Monitoring and evaluating employee performance, providing feedback, and organizing coaching or improvement plans.
Implementing initiatives to maintain high morale, job satisfaction, and reduce turnover in the support team.
Addressing and resolving workplace issues or conflicts among customer support staff.
Ensuring appropriate staffing levels to meet customer demand, including managing shift schedules and work hours.
Ensuring that customer support staff adhere to company policies, customer service protocols,
Identifying skill gaps and organizing training sessions to enhance service delivery and customer interaction skills.