Senior Operations Manager

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Job overview:

Job Category

Manager

Preferred Gender

Male/Female

Job Level

Top Level

No. of vacancy/s

Salary

As per the Company's Policy

Experience

10+ Years

Job Type

Full Time

Job Location

Kathmandu

Apply Before

31 Dec 2024

Educational Descriptions:

Required Education : Bachelor

Job Specification:

Minimum: Pursuing Graduation (Minimum 12 years of Formal Education) Additional: Graduate or global equivalent

9 – 15 years of experience preferably in a customer service role within the Travel and Tourism or Service industry

At least 5 years experience in handling teams and managing processes

Knowledge & Key Skills:

· Computer Skills and technology savvy

· Leadership Skills

· Project management skills

· Budget and forecasting

· Cross domain knowledge (Sales, Marketing, Business Development, IT, Finance etc.

Job Responsibilities :

Overall responsibility of the Business Unit / Processes in the respective zone(s) with respect to:

Ø Process adherence

Ø Revenue

Ø Profitability

Ø Resource Planning & management

Ø Customer Satisfaction

1. Direct responsibility for the Zone's profitability and achievement of

revenue targets (EBIT) set by the Zone/Region

2. Ensure revenue generation for Value Added Services (VAS) and

achievement of the monthly/annual targets

3. Control costs & manage budgets for the given zone

4. Consistently achieve the SLA's through process enhancement, monitoring key deliverables and tracking key indicators of the business

for the region

5. Ensure best practices are implemented across units in multiple regions.

6. Ensure compliance to standard operating procedures, policies and manuals within the zone.

7. Manage Security (Physical & Data) at the Application Centres and to ensure effective controls are in place to pre-empt any physical / data security breach incidents

8.Develop & influence relationships with key decision makers from Embassies & Consulates of various Missions across levels

9. Responsible for generating business leads to the Business Development team
10.Conduct resource planning and allocation, manpower forecasting activities for the given zone/ region on a regular basis
11. Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development
12. Ensure employee satisfaction survey match company expectations
13. Ensure judicious use of natural resources
14. Adhere to the environment health and safety policy/objectives and guidelines of the organization