Established in 2009, eSewa is a household name today. We are Nepal’s pioneer digital payment service provider, licensed by Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified company. eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company has onboarded more than 400k+ merchants, 120k+ agents, 51+ Banks and Financial Institutions (BFIs) and established a wider network of agents nationwide.

Operation Officer

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Job overview:

Job Category

Operation

Preferred Gender

Male/Female

Job Level

Mid Level

No. of vacancy/s

Salary

As per the Company's Policy

Experience

2-3 Years

Job Type

Full Time

Job Location

Lalitpur

Apply Before

25 Nov 2024

Educational Descriptions:

Required Education : Bachelor

Job Specification:

Job Overview

Seats: 1
Job Level: Mid Level
Job Type: Full Time
Category: Operation
Application Due: 2024-11-25

Company Overview

Name: eSewa Ltd.
Location: Pulchowk, Lalitpur
Website: https://esewa.com.np/

Qualification and Experience

Bachelor’s degree in Business Administration, Law, or a related field.
2to 3 years of experience in dispute resolution, operations, or any similar field.

Job Responsibilities :

Job Description

Resolve transaction issues by settling and reconciling customer-raised concerns promptly and accurately.
Manage the dispute resolution process for disputed transactions, ensuring efficient and timely handling.
Communicate effectively with customers and stakeholders, providing updates and assistance throughout the resolution process.
Maintain accurate and comprehensive records of all transactions, investigations, and resolutions to ensure compliance with internal policies and regulatory requirements.
Collaborate with finance, compliance, and customer service teams to ensure seamless coordination in resolving disputes.
Analyze recurring transaction issues to identify trends, root causes, and opportunities for process improvement.
Monitor dispute workflows to ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction.
Prepare and present reports on dispute resolution metrics to management, highlighting areas for improvement.

Required Skills

Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills for managing customer and stakeholder interactions.
Ability to work collaboratively across teams and manage multiple tasks effectively.

Benefits of Working at eSewa Ltd.

Stellar opportunity to work with the rising company
The amazing and passionate young team, beautiful office space
Trust of biggest FinTech company
One-of-a-kind company culture and growth opportunities to accelerate your career progression