Sr. Service Technician

Job Specification:

• High school diploma or equivalent; further technical certifications or education is highly regarded.
• At least 3 years of proven experience in repairing home appliances.
• Demonstrated technical proficiency with the ability to troubleshoot and repair a diverse range of appliances.
• Outstanding customer service and communication skills.
• Excellent leadership abilities and experience in managing or guiding teams.
• Effective time management skills with the ability to work autonomously.
• Must own a 2-wheeler with a valid driving license.
• Availability to work flexible hours, including weekends when required.

Job Responsibilities :

• Perform diagnostics, repairs and maintenance tasks on home appliances including but not limited to Air conditioners, Chest Freezers, chimneys, Refrigerators, Showcases, Solar Water Heaters and Washing Machines following manufacture guidelines.
• Lead and support junior technicians across different districts offering training guidance and expertise to foster their professional growth and ensure exceptional service delivery. 
• Maintain meticulous records of service calls, parts used and the duration of each job.
• Communicate effectively with customers, providing clear explanations of technical issues and the measures taken to resolve them.
• Read and interpret technical manuals and schematics accurately.
• Use computer software for diagnostics and tracking of repairs efficiently.
• Collaborate with other departments to resolve complex technical problems. 
• keep abreast of the latest technological advancements, industry trends and best practices in appliance repair and maintenance.

How to apply for this post ?

Interested candidates can send their updated CVs to placement@globaljobs.com.np