Operations Manager

Job Specification:

Education: Minimum: Bachelor’s degree from an accredited university

Additional: Post-Graduate or global equivalent

Experience:5-8 years of experience in business operations management. Prior experience in managing a mid-sized team and Experience in managing processes, as well as leading on projects, a plus.

Behavioural Competencies

• Entrepreneurship

2. Quality & Service Orientation

3. Teamwork & Collaboration

4. Diversity Sensitivity

5. Personal & Professional Development

6. Delivering Results

7. Communication

8. Networking

9. Leadership

Functional Competencies

• Operation Management

2. Project Management

3. B2C Sales

4. Client (mission) Management

Job Responsibilities :

• Undertake overall responsibility of the business unit for the Visa Application Center
• Direct responsibility for the VAC’s profitability and achieve targets (EBIT) set by the Zone/Region, including development and roll out of new services and concepts.
• Develop and maintain business relationships with all Consulate officials
• Ensure compliance to all existing processes and meet the defined Critical Service Levels (CSLs). Ensures that the Teams are mentored & work towards adherence of all SOPs/ processes from an Operational and ISO perspective.
• Manage unit and staff efficiency & productivity. Ensures that the Teams are aligned & contribute towards achievement of EBIT targets and cost savings initiatives.
• Responsible for implementation of process enhancements to improve quality & efficiency of the Unit. Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices.
• Lead new process roll-out as requested
• Control & maintain Unit's expense budgets and allocated resources.
• Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development. Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring (including internal and external audits)
• Manage Security (Physical & Data) at the VAC and to ensure effective controls are in place to pre-empt any physical / data security breach incidents.
• Work closely with the Value Added Services team in order to create new channels of Revenue.
• Liaison with support functions (Administration, HR, Finance, IT, etc.) for ongoing issues, IT developments, projects, etc.
• Manpower forecasting specially to meet peak season hiring requirements, as well as conducting of interviews, as needed, in conjunction with HR.
• VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime

How to apply for this post ?

Interested candidates can send their updated CVs to sachin@globaljob.com.np