Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur. We are the first company in Nepal with the innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customers can order food via our website www.foodmandu.com or our mobile app available in Android and iOS platforms. Having started its operation in 2010, Foodmandu has now grown to 200 plus team members serving 300,000+ unique customers from the widest range of 600 plus partner restaurants.

We are looking for some energetic individuals with good interpersonal and communication skills for our customer service team. Be a part of the rapidly growing online service company. There are vacancies for the following position at the moment.

Sr. Customer Care Officer

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Job overview:

Job Category

Customer Service

Preferred Gender

Male/Female

Job Level

Mid Level

No. of vacancy/s

Salary

As per the Company's Policy

Experience

3-4 years

Job Type

Full Time

Apply Before

05 Mar 2021

Educational Descriptions:

Required Education : Bachelor

Job Specification:

Bachelor’s completed in Hospitality
Minimum 3 years of experience in customer handling and problem-solving,
Experience in copywriting and editing,
Solid understanding of project management principles,
Working knowledge of MS Office,
Excellent communication (oral and written) and presentation skills,
Outstanding organizational and planning abilities,
Proficient command of English,
Comprising knowledge of CRM tools would be value addition.

Job Responsibilities :

Acts as a Subject Matter Expert (SME, assists other team members in handling consumer issues, as needed.)
One who has a clear understanding and working knowledge of call center
Resolves service problems using independent judgment; selects and explains the best solution to solve the problem; expedites correction or adjustment; following up to ensure resolution.
Independently interact with our clients and various internal/external business partners to provide timely and complete resolution to inquiries/requests within established timeframes
Will talk directly with customers, and other agents via telephone; must have the ability to build rapport and diffuse difficult conversations through soft skills and active listening.
Collects consumer information and analyzes customer needs via telephone.
Gathers information, researches/resolves inquiries based on policy,
Assists with complaints, errors, enrollment questions, billing, and cancellations.