Sr. Customer Care Officer

Job Specification:

• Minimum 3 years of experience in customer handling and problem-solving,
• Experience in copywriting and editing,
• Solid understanding of project management principles,
• Working knowledge of MS Office,
• Excellent communication (oral and written) and presentation skills,
• Outstanding organizational and planning abilities,
• Proficient command of English,
• Comprising knowledge of CRM tools would be a value addition.

Job Responsibilities :

• Acts as a Subject Matter Expert (SME, assists other team members handling consumer issues, as needed.)
• One who has a clear understanding and working knowledge of call center
• Resolves service problems using independent judgment; selects and explains the best the solution to solve the problem; expedites correction or adjustment; following up to ensure resolution.
• Independently interact with our clients and various internal/external business partners to provide timely and complete resolution to inquiries/requests within established timeframes
• Will talk directly with customers, and other agents via telephone; must have the ability to build rapport and diffuse difficult conversations through soft skills and active listening.
• Collects consumer information and analyzes customer needs via telephone.
• Gathers information, researches/resolves inquiries based on policy,
• Assists with complaints, errors, enrollment questions, billing, and cancellations.  

How to apply for this post ?

Interested candidates can send their CV to hrservices@globaljob.com.np