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Sr. Customer Care Officer

Job overview:

Job Category

:

Customer Service

Preferred Gender

:

Male/Female

Job Level

:

Mid Level

No. of vacancy/s

:

1

Salary

:

As per the Company's Policy

Experience

:

3-4 Years

Job Type

:

Full Time

Job Location

:

Kathmandu

Apply Before

:

26 Jan 2021

Educational Descriptions:

  • Required Education : Bachelor

Job Specification:

  • Minimum 3 years of experience in customer handling and problem-solving,
  • Experience in copywriting and editing,
  • Solid understanding of project management principles,
  • Working knowledge of MS Office,
  • Excellent communication (oral and written) and presentation skills,
  • Outstanding organizational and planning abilities,
  • Proficient command of English,
  • Comprising knowledge of CRM tools would be a value addition.

Specific Requirement :

  • Acts as a Subject Matter Expert (SME, assists other team members handling consumer issues, as needed.)
  • One who has a clear understanding and working knowledge of call center
  • Resolves service problems using independent judgment; selects and explains the best the solution to solve the problem; expedites correction or adjustment; following up to ensure resolution.
  • Independently interact with our clients and various internal/external business partners to provide timely and complete resolution to inquiries/requests within established timeframes
  • Will talk directly with customers, and other agents via telephone; must have the ability to build rapport and diffuse difficult conversations through soft skills and active listening.
  • Collects consumer information and analyzes customer needs via telephone.
  • Gathers information, researches/resolves inquiries based on policy,
  • Assists with complaints, errors, enrollment questions, billing, and cancellations.  

How to apply for this post ?

Interested candidates can send their CV to hrservices@globaljob.com.np

About Company

Company: A leading E-Commerce Business

Industry: Others

Location: Kathmandu

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