Established in 2009, eSewa is a household name today. We are Nepal’s pioneer digital payment service provider, licensed by Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified company. eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company has onboarded more than 400k+ merchants, 120k+ agents, 51+ Banks and Financial Institutions (BFIs) and established a wider network of agents nationwide.

eSewa Pvt. Ltd.

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Job overview:

Job Category

Customer Service

Preferred Gender

Male/Female

Job Level

Entry Level

No. of vacancy/s

Salary

As per the Company's Policy

Experience

0-1 Years

Job Type

Full Time

Apply Before

25 Jun 2023

Educational Descriptions:

Required Education : None

Job Specification:

+2 passed
Freshers are encouraged to apply
Good communication skills

Job Responsibilities :

Maintain Call ratio (Answered/Unanswered ratio according to the SLA-Report on monthly
Maintain Ticket raised status (Open/ Closed) according to the SLA
Call Quality evaluation ratio be greater than 80%
Build sustainable relationship with customer with proper communication
Follow telephone and email etiquettes for standardization
Participation in Weekly/Monthly Session meeting
Handle complaints and provide appropriate solution and alternatives
Follow up to ensure resolutions
Keep one self regularly updated on latest update