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InfoDevelopers started its journey in 2059 B.S with an ambition to build a software team that will provide software services using leading-edge technologies ensuring quality and reliability. With only a a handful of people working in the beginning, today the company has 250 plus highly skilled and trained employees and is constantly growing.

Customer Service Representative

406 Views

Job overview:

Job Category

:

Customer Service

Preferred Gender

:

Male/Female

Job Level

:

Entry Level

No. of vacancy/s

:

2

Salary

:

As per the Company's Policy

Experience

:

0-1 Years

Job Type

:

Full Time

Job Location

:

Kathmandu

Apply Before

:

23 Feb 2021

Educational Descriptions:

  • Required Education : Bachelor
  • Mandatory Documents : Bachelor Transcript,

Job Specification:

  • Excellent communication and interpersonal skills
  • Should have a pleasing personality with proper phone etiquette
  • Should compulsorily possess own vehicle with a valid license
  • Willing to work during off-hours
  • Willing to Work from Home
  • Willing to work outside the valley as per requirement

 

 

Specific Requirement :

  • Handle customer complaints and queries via incoming calls. Diagnose, resolve and document issues as needed.
  • Analyze and evaluate support issues and patterns for escalation
  • Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branch/ departments.
  • Customer follow up and make scheduled callbacks to customers when necessary
  • Perform field visit to resolve the technical issues at the customer end when necessary
  • Perform other tasks assigned by Supervisor as and when required.

 

How to apply for this post ?

Interested candidates can send their CV to  hr@infodevelopers.com.np

The deadline to apply for the above position has already expired on February 23 2021.
This job has been viewed 406 times.

About Company

Company: Info Developers

Industry: IT-Hardware & Software Services

Location: Sanepa Lalitpur

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