Regional Manager – Service

Job Specification:

• At least 3 - 4 years of experience in a service management or assistant service management role is required ideally in 2-wheeler industry
• Should be able to look at operation at the macro perspective
• Must have computer proficiency
• Must have a valid driving license

Job Responsibilities :

• Coordinate with the General Manager, Service Heads, Sales Divisions Heads, Store Manager and Finance/Account Manager regarding proper/timely processing, handing-over of goods and receivables
• Monitoring and handling technical complaints of dealers from Kathmandu Region
• Able to develop service business plan and departmental objectives
• Review and analyze the performance of team members against the target and bring skill development training programs
• Ensure standard service process of working is being followed in workshop and dealer service centers
• Ensure all dealership service-related targets are achieved as per plan
• Should be able to look at operation at the macro perspective
• Able to guide the service team and give them proper direction
• Assist in diagnosing vehicle problems
• Oversee administration of warranty claims.
• Maintains reporting systems required by general management
• Maintains high-quality service repairs and minimizes comebacks
• Ensure customer satisfaction at the highest level through effective services and repairs

How to apply for this post ?

Interested candidates can send their CV to clientrelation@globaljob.com.np