Vianet Communication Ltd. is one of the leading Internet & TV service provider in Nepal. Established in 1999, Vianet has always remained in the forefront providing reliable and affordable Broadband Internet Services. In 2011, Vianet pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and was the first Internet service provider in Nepal to provide dedicated speeds without any sharing ratio. In 2016, Vianet introduced one of Nepal’s first ipTV service to provide exceptional quality IPTV service with one of the best offerings of HD Live TV channels and features such as Pause & Play, Videos on Demand, Catch-up TV with 1 week auto-recording which allows users to rewind and play missed episodes and TV Anywhere feature which allows users to watch TV channels on their mobile and laptop devices. About

CSE, Desk/Field

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Job overview:

Job Category

Marketing

Preferred Gender

Male/Female

Job Level

Mid Level

No. of vacancy/s

Salary

As per the Company's Policy

Experience

2-3 Years

Job Type

Full Time

Job Location

Lalitpur

Apply Before

01 Apr 2024

Educational Descriptions:

Required Education : Bachelor

Job Specification:

IT qualified graduate with at least two year experience in IT field (most preferably hardware and network).
Experience of customer service and marketing roles will be advantageous for this job.
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritize your workload
Attention to detail.

Job Responsibilities :

The AGENT shall ensure that all corporate/soho FVs are accounted for the day. All corporate/soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.

Install and operate full internet connectivity at clients site
Monitor and maintain computer systems and networks of the clients and Vianet
Provide technical assistance to marketing agent to acquire new installations.
Talk to staff or clients through a series of actions, either face-to-face or Over the phone, to help set up internet systems or resolve issues or provide solutions
Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.
Replace equipment/parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Engage in proactive visits of corporate/soho customer’s weekly/monthly.
Provide monthly report on works done.

Reporting:

1. The report shall be send on daily basis on the following tasks:

a. Proactive Follow up
b. Desk top Support
c. FV Support with forms
d. Installation Visits with clients internal network
e. Any trainings
f. Daily Activities